We are committed to ensuring your orders are delivered promptly and safely. Below are our shipping policies and related information.
- Domestic Shipping (United States)
Shipping Companies: We typically use the following shipping companies for domestic delivery:
UPS (United Parcel Service)
FedEx
USPS (United States Postal Service)
Shipping Time: Order processing time is generally 1-3 business days, and domestic shipping time is typically 3-7 business days, depending on your state and the shipping method you choose.
Shipping Costs: Shipping costs are calculated based on order weight, volume, and destination. Shipping costs will be automatically displayed at checkout.
- International Shipping
Shipping Companies: International orders will be shipped through the following companies:
DHL (Deutsche Post Express)
FedEx
UPS (United Parcel Service)
Shipping Time: International shipping time is typically 1-3 weeks, varying depending on the destination and customs processing time.
Shipping Costs: International shipping costs are based on package weight and destination. Specific shipping costs will be displayed at checkout.
Customs and Taxes: International orders may be subject to customs and import taxes in the destination country. These costs are borne by the customer and are beyond our control and prediction.
- Order Tracking
Once your order is shipped, we will send tracking information via email. You can use this information to check the logistics status on the relevant shipping company’s website. - Encountering Problems
If your order encounters problems during transit (such as delays, loss, etc.), please contact our customer service team promptly. We will be happy to assist you.