- Order-Related FAQs
Q1: How do I place an order?
A: You can browse our products, select the items you want, click “Add to Cart,” and then follow the prompts to complete the checkout process.
Q2: How long does order processing take?
A: We usually process and ship orders within 1-3 business days after receiving them. The exact time may vary depending on stock and shipping conditions.
Q3: How do I modify or cancel an order?
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. Please note that once an order is processed or shipped, it may not be possible to modify or cancel it.
- Payment-Related FAQs
Q1: Which payment methods are supported?
A: We accept various payment methods, including credit cards, debit cards, and third-party payment platforms.
Q2: Is my payment information secure?
A: Yes, we use SSL certificates and secure payment gateways to protect your payment information. We do not store your credit card information.
Q3: How do I get an invoice?
A: Your order confirmation email will contain invoice details. For an additional copy, please contact our customer service. 3. Shipping Related Questions
Q1: What is your delivery area?
A: We offer worldwide shipping, but shipping costs may vary for some regions. The specific shipping cost will be shown at checkout.
Q2: How long does delivery take?
A: Domestic shipping generally takes 3-7 business days, depending on your location and the delivery method you choose.
Q3: Can I track my order?
A: Yes, once your order is shipped, we will send you tracking information via email, and you can check your order status at any time.
- After-Sales Service Questions
Q1: How do I handle returns and exchanges?
A: If you are not satisfied with the product, please contact us within 30 days of receiving the goods to apply for a refund or exchange. Please ensure the product is unused and retains its original packaging.
Q2: What if there is a quality problem with the product?
A: If you receive a defective or damaged product, please contact our customer service team immediately, and we will provide a replacement or refund service.